Whistleblowing Hotline for Partners and Clients

Since December 2018, LINE Group has established a Whistleblowing Hotline for our partners and clients to file report about potential wrongdoings, violations of laws and regulations, breaches of the LINE Group Code of Conduct, and any other suspicious misconducts committed by officers and employees of LINE Group including its subsidiaries.
We highly appreciate your support and contribution as we remain committed to driving compliance culture across LINE Group.

Who can report

Partners and clients, including officers and employees thereof, who have business relationships with LINE Group or its subsidiaries.

What to report

Any of the below committed by officers or employees of LINE Group or its subsidiaries

Important reminder upon reporting

  • When submitting a report, please provide your name, company name, and contact details (phone number and email address) as we may need to contact you to inquire about your report in order to conduct a fair and impartial investigation.
  • Please provide detailed information as much as possible, such as information on the person who is being reported and the content of the wrongdoing, in order to investigate promptly and effectively. There are cases where we may not conduct investigation of the reported case because the information provided is not sufficient or where the content of the report does not match the purpose of the Whistleblowing Hotline system.
  • We may inform you the results of the investigation, according to the content of the report. However, please understand that we may not be able to answer your inquiry about the reported matter or the investigation result.

Handling of the reported content

  • The reported content (including personal information of the whistleblower) will be used within the scope of the purpose of fact-checking, investigating, informing the corresponding result of the investigation, and strengthening and enforcing LINE Group’s compliance system, and will not be used for any other purpose.
  • No retaliatory measures will be taken against the whistleblowers or their business. However, any

inappropriate use of the whistleblowing hotline, such as defaming or threatening officers or employees of LINE Group or its subsidiaries, may give rise to further action.

How to report

You can report from the Whistleblowing Hotline Form below. An external law firm and LINE Group’s representative in charge of whistleblowing hotline will receive your report.

- This form is for making report to the “Whistleblowing Hotline”.
Use the other form for any general feedback, inquires, or complaint about LINE Group or its services.