[Japan]LINE Games closures and refunds

2023.06.09 Game

LINE Corporation (“LINE”) has closed one of its game titles, “LINE POCKET CRANE”, under its LINE GAME division as of 3pm, June 9 (GMT+9).


In accordance with the Payment Services Act, Article 20, Paragraph 1, customers will be entitled to claim refunds as described below for in-game currencies remaining in their accounts (hereinafter referred to as paid-for prepaid payment instrument balance) at the time the game closes.


We would like to express our sincere thanks to all our users to date. LINE GAME will continue to work to bring enjoyable games to everyone. Thank you for your understanding.


Information on the game titles to be closed as well as the prepaid payment instruments to be refunded can be found below.


■ Game title closure and refundable prepaid payment instrument types

Paid-for prepaid instrument balances that have not been used by 3pm, June 9, 2023 (GMT+9) will be refunded.



■ Issuer of prepaid items to be refunded

LINE Corporation


■ Refund application process

1. Access the Refund Application Form (located at https://refund.game.line.me) and log in using the mail address and password associated with your LINE account.

- Please access the form using a computer browser, as accessing it from a mobile device may cause it to not function properly.

2. Select the game for which you wish to request a refund and confirm that the amount shown is correct.

3. Enter your bank account information for the bank transfer, then submit the form. Note: If your outstanding balance was zero, then you will not be prompted to enter any bank account information.


- For players using Guest Login:

The instructions above are only for players using LINE Login.

In order to apply for a refund, players using Guest Login will have to access the inquiry form via the link below. Please use the form to let us know that you wish to be refunded, making sure to include the game title in question in your message. We will then provide you with an email address to which you can send your balance and bank account information.

Please note that players using Guest Login will need their Game IDs (i.e., specific account number) when claiming refunds for in-game currencies.


▼ Inquiry form



■ Refund application period

From 3pm, June 19, 2023 to 3pm, August 28, 2023 (GMT+9)

- Any application forms received before or after this period will NOT be considered.


■ Refund process

Once your refund application has been processed, an amount equivalent to your paid-for prepaid payment instrument balance will be transferred to your account in Japanese yen.

- Money transfer fees, whether for national or international transactions, will be covered by us.

However, when transferring funds to overseas accounts, some additional fees such as intermediary fees or currency exchange fees may be levied. Unfortunately, we are unable to pay these fees.


■ Inquiries

Please contact LINE Corporation (Tokyo Shinjuku-ku Yotsuya 1-6-1 Yotsuya Tower 23F) via the inquiry form located at https://lg-cs.line.me/fm/public/inquiry/index


■ Notes

- Refunds will be processed no earlier than September 29, 2023 (GMT+9).

- If you wish to make any changes to the information you provided on your Refund Application Form, simply fill out the form and submit again. Only the last form you submit will be processed for refunds.


Thank you.