LINE Corporation (Headquarters: Shinjuku, Tokyo. CEO: Takeshi Idezawa) will be closing its LINE POD division in Japan as of 3pm, February 22, 2023 (GMT+9).
In accordance with the Payment Services Act, Article 20, Paragraph 1, customers will be entitled to claim refunds as described below for in-game currencies remaining in their accounts (hereinafter referred to as paid-for prepaid payment instrument balance) at the time the game closes.
We would like to express our sincere thanks to all our users to date. LINE GAME will continue to work to bring enjoyable games to everyone. Thank you for your understanding.
Information on the service to be closed as well as the prepaid payment instrument to be refunded can be found below.
■ Service closure and refundable prepaid payment instrument types
Paid-for prepaid instrument balances that have not been used by 3pm, February 22, 2023 (GMT+9) will be refunded.
■ Issuer of prepaid items to be refunded
■ Refund application process
Please follow the instructions and fill out all of the necessary fields in the inquiry form (URL: https://contact-cc.line.me/lg/detailId/15007) before submitting it.
Note: Please make sure the following items are selected correctly.
■ Refund application period
From 3pm, Mar. 3, 2023 to 3pm, May 31, 2023 (GMT+9)
- Any application forms received before or after this period will NOT be considered.
■ Refund process
Once your refund application has been processed, an amount equivalent to your paid-for prepaid payment instrument balance will be transferred to your account in Japanese yen.
- Money transfer fees, whether for national or international transactions, will be covered by us.
However, when transferring funds to overseas accounts, some additional fees such as intermediary fees or currency exchange fees may be levied. Unfortunately, we are unable to pay these fees.
Please contact LINE Corporation (Tokyo Shinjuku-ku Yotsuya 1-6-1 Yotsuya Tower 23F) via the inquiry form located at https://contact-cc.line.me/
- Refunds will be processed no earlier than Apr. 28, 2023 (GMT+9).
- If you wish to make any changes to the information you provided on your Refund Application Form, simply fill out the form and submit again. Only the last form you submit will be processed for refunds.