LINE

LINE Transparency Report

Summary of January–June 2017

  • Requests

    LINE received 1,614 requests in total.

  • Handled
    Requests

    65% of the total requests were handled.

  • Targeted Contact Information

    1,310 instances of contact information disclosure

  • Law
    Enforcement

    Requests from Japanese law enforcement accounted for 88% of the total.

Report Notes

  • This report covers information on the number of disclosure requests from law enforcement made to LINE and the number of cases which were actually disclosed in this period.
  • This report includes requests related to the LINE messaging app only.
  • LINE complies with disclosure requests from Japanese law enforcement when at least one of the following legal grounds is met:
    • Warrant (Code of Criminal Procedure): A document issued by a court that permits or orders seizure, inspection or other activities.
    • Investigation-Related Inquiry (Code of Criminal Procedure): An information disclosure request from law enforcement to a business operator for aiding in an investigation.
    • Emergency (Penal Code): An emergency action taken when a human life or rights are under threat. In the case of LINE, this means identifying a relevant user when a bomb threat or suicide threat is made.
  • “Warrants” and “Investigation-Related Inquiries” include requests received originally as “Emergency ” requests but handled in accordance with corresponding procedures for relevant legal documents.
  • The person in charge of LINE will only cooperate with criminal investigations in accordance with strict information handling rules, and only when a thorough verification confirms the legality and propriety of the investigation.
  • A single request may contain multiple contact information.
  • LINE handles requests from non-Japanese law enforcement according to the Act on International Assistance, the mutual legal assistance treaties (MLATs) of relevant countries and other international investigation assistance frameworks. This includes instances where the Japanese police receive a request via the International Criminal Police Organization (ICPO) or Japan's Ministry of Foreign Affairs receives a request via an embassy. The same rules regarding warrants and verification by privacy protection organization and other handling rules still apply.
  • “Targeted Contact Information” indicates the specific contact information (phone number, LINE ID, etc.) of users that authorities suspect are involved in crime.

Disclosure Requests

Japan Disclosure Requests
Request 1,415
Data Provided Warrant 958
Investigation
-Related Inquiry
1
Emergency (*1) 2
Targeted Contact
Information
1,176
South Korea Disclosure Requests
Request 43
Data Provided Warrant 0
Investigation
-Related Inquiry
-
Emergency (*1) 0
Targeted Contact
Information
0
Spain Disclosure Requests
Request 3
Data Provided Warrant 0
Investigation
-Related Inquiry
-
Emergency (*1) 0
Targeted Contac
Information
0
Taiwan Disclosure Requests
Request 151
Data Provided Warrant 91
Investigation
-Related Inquiry
-
Emergency (*1) 0
Targeted Contact
Information
134
United Kingdom Disclosure Requests
Request 2
Data Provided Warrant 0
Investigation
-Related Inquiry
-
Emergency (*1) 0
Targeted Contact
Information
0
Total Disclosure Requests
Request 1,614
Data Provided Warrant 1,049
Investigation
-Related Inquiry
1
Emergency (*1) 2
Targeted Contact
Information
1,310
Disclosure Requests - total
  Request Data Provided Targeted Contact
Information
Warrant Investigation
-Related Inquiry
Emergency (*1)
Japan 1,415 958 1 2 1,176
South Korea 43 0 - 0 0
Spain 3 0 - 0 0
Taiwan 151 91 - 0 134
United Kingdom 2 0 - 0 0
Total 1,614 1,049 1 2 1,310

(*1) Includes cases where we discovered crime or self-harm threats through Timeline monitoring and notified the police based on the urgency of the matter.

Deletion Requests

No effective deletion request has been received from the authorities during this period.
For details on this report, see here