LINE Plus Corporation will be ending its service LINE Out on Wednesday, May 31, 2023.
Sales of Call Credit and 30-Day Plans will be suspended on Friday, March 31, 2023. Any 30-Day Plans purchased before sales end can be used for the full 30 days.
Please refer to the below schedule for important dates related to the service termination.
■ Service termination schedule
Call Credit and 30-Day Plan sales end: Friday, March 31, 2023
Service ends: Wednesday, May 31, 2023
Refund requests accepted from: Thursday, June 1, 2023
Deadline for refund requests: Thursday, August 31, 2023
Support ends: Monday, October 30, 2023
■ Details about service termination
LINE Out is closing because LINE Plus will no longer operate as a phone service provider in Japan. Despite the end of this service, LINE will continue to function normally and any remaining Call Credit a user has purchased will be refunded. As an alternative, we suggest using LINE's free voice calls or video calls to connect with your other LINE friends.
■ Refund process
Any Call Credit previously purchased will be refunded when the service ends. Prepaid LINE Out Call Credit purchased within Japan via iOS is considered a prepaid payment instrument, per Chapter 2 of the Payment Services Act, and refunds will be granted in accordance with Article 20, Paragraph 1.
■ How to request a refund
You can use the refund request form once it is available. A link to the refund request form will be sent to users who still have credit via LINE message on Thursday, June 1, 2023. We will also share alternative methods to request a refund at that time.
■ Customer inquiries
For any inquiries, please contact LINE Out Customer Care via the following link (https://contact-cc.line.me/).
- After Friday, March 31, 2023, 30-Day Plans will no longer be sold in the app or from LINE STORE.
- Call Credit can be used until the service ends. 30-Day Plans can be used for 30 days after the purchase date.
- You will not be able to access LINE Out once the service ends, so we recommend checking your Call Credit balance beforehand if you think you might need a refund.
- Upon completion of the refund process, an amount equivalent to your remaining Call Credit will be refunded and deposited in your designated bank account.
We would like to sincerely thank all our users who have enjoyed this service, while apologizing for any concern or inconvenience caused by this closing. Thank you for your understanding and your continued support of LINE.
March 22, 2023
Service provider: LINE Plus Corporation
Issuer of prepaid payments: LINE Corporation