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Inquiries from investors and analysts

This online form is for inquiries concerning IR/investor related matters only. Please understand that depending on the nature of the inquiry, it may take time to respond. For non-IR/investor related inquiries, please refer to LINE’s general inquiries page. We will not reply to any solicitations, business-related, or slanderous messages.
LINE Corporation General Inquiry
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Subject of Inquiry

Handling of personal information collected during inquiries

※This document was originally produced in Japanese. If there are any discrepancies between this document and the original, the Japanese version shall take precedence

We at LINE Corporation (hereinafter referred to as the "Company") use all personal information collected during inquiries within the scope necessary to achieve the following purpose of use.


Personal information collected during inquiries is used to enable us to appropriately respond to customer inquiries, and it is used as contact information for responding to inquiry, and will not be used for any other purpose.

<Disclosure, Correction, Addition and Deletion of Collected Personal Information>

Customers may, through the procedures determined by the Company, request the Company to disclose the personal information collected by the Company, except in exceptional circumstances.
In such cases, a certain fee for the disclosure procedure may be charged. In addition, customers may request corrections, additions or deletion, through the procedures determined by the Company.

<Secure Management>

The Company has installed an information manager for the protection of personal information, and takes appropriate administrative measures to ensure that unauthorized access, loss, destruction, falsification or leaking of personal information collected from customers does not occur.

<Provision, Delegation and Shared Use>

The Company will never provide personal information collected from customers to any third parties without the customer's permission, except under exceptional circumstances. In addition, the Company may entrust, to the extent necessary to respond appropriately to the customer's inquiry, the handling of personal information collected from customers, to a trustee. Moreover, the Company may share personal information, after informing the customer of the name of the business partner, the type of information to be shared, and the name of the information manager.

<Compliance with laws, regulations and other standards>

The Company complies with various laws, regulations and other standards related to the business, for the protection of personal information.

with the above