[LINE GAME]Closing of LINE GAME Titles and Information on Refunds

2014.11.28 LINE Games

Tokyo, Japan –November 28, 2014 – LINE Corporation, owner and operator of the free call and messaging app LINE, announced that some of its game titles operating under the LINE GAME service closed at 3 pm today (GMT+9).

 

Through this decision, LINE GAME hopes to focus its resources on titles that are enjoying greater growth in order to further propel the service as a global gaming platform.

 

Along with the closure of the service, all remaining purchased points will be refunded to users according to Japanese law (Article 20, Section 1 of the Act on Settlement of Funds).r.

 

We would like to thank all players for their support over the years. LINE GAME will continue to work towards providing more fun and exciting games for the enjoyment of all players. We appreciate your understanding over this decision.

 

The games that have closed and the in-app currencies that will be refunded are as follows.

 

List of Closed Games and Means of Advanced Payment (Paid Points) Refundable

Balance of paid points unused as of November 28, 2014 will be refunded.

GameRefundable PaidPoints
LINE JELLY Rubies
LINE Dragon Flight Crystal,Gold
LINE Tours Jewel,Gold
LINE PUNCH HERO Star,Gold
LINE EASY DIVER Perl
LINE Inazuma Eleven Inazumacoin
LINE Nutlings Tournament     Coins
LINE PONGPONGPONG Rubies, Coins
LINE Quiz Rubies, Coins
LINE Homerun Battle Burst Coins,Goldball
LINE Sonic Dash S Redstarring,Ring
LINE GO!GO!GO! Trophy,Gold
LINE TINYFARM Bell
LINE dellooone GEM
LINE ZOOKEEPER

 

Issuer of Means for Advance Payment

LINE Corporation

 

How to Apply for Repayment

1. Access the refund application form (https://refund.line.me/) and log in using your LINE account information (email address and password). Please note that the repayment application form is designed to be accessed from a PC browser, and may not display correctly on smartphone browsers.

2. Select the title you wish to apply for a refund for, and check the balance displayed.

3. Enter your bank account information and submit your application. If there is no refundable amount, the form to enter your bank account information will not be displayed.

 

Period Repayment Applications are Accepted

From 3 pm on December 8, 2014 until 3 pm on February 13, 2015 (GMT+9).

If your repayment application is not received within the above time period, then you will be excluded from the repayment proceedings.

 

Repayment Method

After the required paperwork has been filed by LINE Corporation, the remaining balance of the advance payment will be submitted in Japanese Yen via bank transfer to the bank account designated by the customer.

 

Remittance fees such as bank transfer fees, both domestic and international, will be the sole responsibility of LINE Corporation. In the case of international remittances, other fees such as receipt fees, brokerage fees, and foreign exchange fees will not be the responsibility of LINE Corporation. Thank you for your understanding.

 

Help Center

Contact Form

 

Please Note

- Processing of repayments will begin after applications have stopped being accepted (from February 16, 2015, GMT+9).

- If the same customer submits an application concerning the same amount of currency multiple times, the information in the most recent application will be used.

- As was indicated in the notice posted before the service closed, repayments cannot be made to customers who used Guest Login as their identity cannot be verified. We thank you for your understanding.

- Purchase data for LINE ZOOKEEPER is not stored on LINE Corporation’s servers, and LINE’s responsibilities as a service provider ends at the point of purchase, so this title is excluded from the repayment proceedings. We thank you for your kind understanding.